Shipping & Delivery Policy

Thank you for visiting and shopping at Kash Pearl Candles. Following are the terms and conditions that constitute our Shipping Policy.

STANDARD SHIPPING POLICY

We currently deliver across India to all metros and certain non-metro cities.

We have tied up with a reliable logistics partner that ensures reliable delivery of non-perishable items across cities. For perishable goods, we have a dedicated logistics team that will pick up your products from the vendor and hand-deliver it to you (This service is currently available only in select cities for select products). 

We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.

SHIPPING TIME

  • Since most of the products are made to order, we allow the vendors to decide on the lead time they require. This time is indicated alongside each product and reflected on the checkout page. Typically the lead time is 5-7 working days.
  • The logistics partner gets a notification once the vendor has your product ready for dispatch. They will then pick it up from the vendor and deliver it to you between 8 am to 9 pm on all business days between Monday to Saturday.
  • We ship on all days (Monday to Saturday) except Sundays and public holidays.

If you feel that the packaging of the product is tampered with or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at candlesbykash@gmail.com, mentioning your order reference number and a picture of the tampered package. We shall ensure a replacement delivery is made to you at the earliest.

In case your shipment is delayed:

  • In case there is a delay, please send us an email at candlesbykash@gmail.com with your order number.
  • In the unfortunate scenario that your shipment has been misplaced or lost en route, we can either resend the order to you (if the same products are still in stock), issue a credit note to you, or reimburse the amount completely to you. In such a case, we would request you to confirm in writing to us that you have not received the product. However, Candles by Kash’s decision in this regard shall be final and binding to you and you shall not be entitled to raise any claims in that regard. 

SHIPMENT PROCESSING TIME

All orders are processed within 2-3 business days. You can expect delivery of the products within 5-7 business days of placing your order. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

SHIPPING RATES - PREPAID

Shipping charges for your order will be calculated and displayed at checkout.

 CASH ON DELIVERY 

The Cash on Delivery option is not available at the moment. 

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active from the date of dispatch up to 7 days after delivery. 

Damages

Candles by Kash is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim or reach out to our customer support to file such claims. Please save all packaging materials and damaged goods before filing a claim including pictures and videos of the damaged products. This is required to file a claim for lost/damaged products during shipping.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside India.